Key Responsibilities

• Oversee all housekeeping operations to ensure the highest standards of cleanliness, presentation, and guest comfort across the hotel.

• Manage and coordinate housekeeping staff including rostering, training, performance management, and recruitment support.

• Conduct regular room and public area inspections and coordinate deep cleaning and maintenance reporting.

• Monitor inventory levels, linen supplies, and stock control including regular stock takes.

• Manage guest feedback across multiple platforms including online reviews, email, and webchat, ensuring timely responses and service recovery.

• Identify trends in guest feedback and provide insights to improve service delivery and guest satisfaction.

• Maintain strong customer service standards and support a positive guest experience across all departments.

• Assist with operational oversight during busy periods to ensure smooth hotel operations.

Skills & Experience

• Previous experience in hotel housekeeping or guest servicesleadership.

• Strong organisational skills and attention to detail.

• Excellent communication and problem-solving abilities.

• Knowledge of cleaning standards, safety requirements, andhotel operations.

• Ability to manage multiple priorities and work collaboratively within a team.