Front Office Coordinator – Orthodontics

📍 Caroline Springs
⏰ Full-Time Position Available

About Us

Clear Orthodontics is a growing specialist orthodontic practice dedicated to creating confident smiles and delivering an exceptional patient experience.

We pride ourselves on providing outstanding customer service in a friendly, supportive, and professional environment. Our team genuinely enjoys working together, and we're looking for a motivated Front Office Coordinator who shares our passion for patient care and attention to detail.

About the Role

As the first point of contact for our patients, you will play a key role in creating a positive experience from the moment they walk through our doors or contact our practice.

This is a varied role that combines customer service, administration, scheduling, and patient coordination. No two days are the same, and you'll be an important part of ensuring our practice runs smoothly and efficiently.

Key Responsibilities

• Greeting and welcoming patients and families

• Managing appointments and scheduling across multiple locations

• Answering phone calls, emails, and patient enquiries

• Coordinating treatment appointments and patient journeys

• Maintaining accurate patient records and documentation

• Assisting with treatment coordination and administrative support

• Processing payments and managing accounts where required

• Supporting the clinical team with day-to-day practice operations

• Ensuring a high standard of customer service at all times

About You

We are looking for someone who:

• Has excellent communication and people skills

• Is highly organised and detail-oriented

• Has exceptional attention to detail and takes pride in getting things right the first time

• Can follow systems, processes and instructions accurately and consistently

• Is confident managing multiple tasks without compromising accuracy

• Can manage multiple tasks and priorities efficiently

• Is confident using computers and learning new software

• Works well independently and as part of a team

• Has a positive attitude and strong work ethic

• Takes ownership of their work and follows tasks through to completion

• Enjoys building relationships with patients and families

• Takes pride in delivering exceptional customer service

Experience

Previous experience in a reception, front office, dental, orthodontic, medical, or allied health role is highly regarded but not essential.

Experience with Ortho2, OrthoTrac, or similar practice management software is advantageous but full training will be provided for the right candidate.

What We Offer

• Competitive remuneration based on experience

• Ongoing training and professional development

• A supportive and positive team culture

• Career growth opportunities within a growing practice

• The opportunity to make a genuine difference in patients' lives every day

Why You'll Love Working With Us

At Clear Orthodontics, we value reliability, teamwork, accountability and a positive attitude. We are looking for someone who genuinely enjoys helping people, thrives in a busy environment, and understands that the little details matter when delivering an exceptional patient experience.

Apply Now

If you're looking for a role where you can grow professionally, be part of a supportive team, and make a positive impact on our patients' experience, we'd love to hear from you.

Please submit your resume and a brief cover letter through SEEK.

Applications will be reviewed as they are received, so don't wait to apply.