As Front Office Supervisor, you will lead by example and be responsible for supporting the daily operation of the Front Office department. You will oversee guest arrivals and departures, assist with reservations and revenue opportunities, supervise reception staff, and ensure service standards are consistently delivered.

This is a hands-on role where no two days are the same. You will be involved in guest relations, staff training, problem solving, administration, and operational support across the property.

Key Responsibilities

• Lead and support the Front Office team to deliver exceptional guest experiences

• Supervise daily reception operations, including check-ins, check-outs and guest enquiries

• Assist with staff rostering, training and performance management

• Manage reservations and maximise occupancy and revenue opportunities

• Resolve guest issues and complaints in a professional and timely manner

• Work closely with housekeeping and maintenance teams to ensure presentation standards are maintained

• Assist with reporting, administration and operational compliance requirements

• Support the Property Manager in achieving business objectives and maintaining Quest brand standards

About You

To be successful in this role, you will have:

• Previous experience in a hotel, serviced apartment or hospitality environment

• Experience in a supervisory, team leader or senior guest service role

• Outstanding customer service and communication skills

• Strong organisational and problem-solving abilities

• Experience using a Property Management System

• Ability to lead by example and motivate a team

• Flexibility to work a rotating roster including weekends and public holidays

Why Join Quest Burwood East?

• Be part of a supportive and high-performing team

• Career progression opportunities within the Quest network

• Ongoing training and development

• Staff discounts and benefits across Quest properties

• Opportunity to make a genuine impact in a growing business