Who are ENERDRIVE | DOMETIC?

At ENERDRIVE | DOMETIC, we’re not just powering vehicles—we’re powering lifestyles. As a proud part of the global Dometic Group, we lead the charge in designing and manufacturing cutting-edge mobile power solutions for caravans, RVs, and off-grid adventures. As part of the Dometic Group, our mission is to make mobile living easy. We specialise in complete power systems, including lithium batteries, inverters, DC/DC chargers and solar panels, delivering cutting-edge power solutions and unparalleled customer service. Our systems are designed and built locally in Australia and can be fully customised and are supported by our local production, technical and sales support teams.

About the position

As Mobile Technical Support Representative, you will be responsible for providing support to customers, to enhance product experience. Reporting into the Technical Service Manager, you will provide Technical Support via phone services, email, CRM system, infield and online.

Your main responsibilities

• Deliver technical service and support to customers, installers, and partners across Australia and New Zealand, including product setup, fault diagnosis, and troubleshooting.

• Respond to enquiries via phone, email, internal messaging, and online channels, ensuring timely and accurate technical assistance through to resolution.

• Accurately log and manage support requests within the CRM system.

• Build and maintain strong customer relationships by providing clear information, proactive communication, and effective issue resolution.

• Support warranty assessments and conduct return‑to‑base evaluations as required.

• Collaborate closely with Sales, Support, Production, and Product Management/Development teams to resolve issues and improve service outcomes.

• Document recurring issues, solutions, and updates to enhance internal knowledge bases.

• Provide feedback to help improve product reliability, customer experience, and service processes.

• Deliver technical services and support to OEM manufacturers and regional support agents.

• Perform minor repair work on specific components, both in the repair centre and occasionally in the field.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges. 

• Opportunities for professional development and training

• Competitive salary and benefits package, including staff discount on products

• Tool of trade vehicle

• Birthday Leave

• Employee Assistance Program

A suitable background would be a solid experience with electrical, automotive, marine, RV, solar or mobile power systems – as well as the following qualifications and experiences:

• Demonstrated experience in the fields of AC /DC electrical, specific to the RV/Automotive industry

• Understanding of low-voltage DC electrical systems (12V/24V/36V)

• Electrical qualifications, trade background, or relevant experience/certifications

• Demonstrated Customer Service and Support Team experience

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Ability to explain technical issues in a clear, professional and friendly manner

• Communication, problem solving and dispute resolution skills

• Solid understanding of best practice customer service and support

• Troubleshooting and diagnostic skills

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a running basis.