About the Role 

As a Digital Support Officer, you'll be responsible for assisting end-users and ensuring the seamless operation of IT systems and services across Connected Libraries. Your tasks will include troubleshooting hardware and software issues, managing service requests, and maintaining high standards of customer service. The role also requires effective collaboration with various stakeholders, such as end-users, vendors, and team members, to ensure smooth IT operations and improve service delivery.

Key Selection Criteria

• Experience or knowledge of IT and/or computer science

• Excellent interpersonal and communication skills, with the ability to engage a diverse range of people

• Strong problem-solving skills and technical aptitude

• Experience with office automation products, databases, and remote support tools

• Capacity to diagnose and resolve technical issues

• Strong attention to detail and analytical skills

• Strong Documentation and organisational skills

• Current Working with Children Check

• Valid Victorian Drivers Licence

Why Join Us? 

At Connected Libraries, we are much more than a book-lending service. We create inclusive spaces, spark curiosity, and connect our community to lifelong learning. You’ll be part of a network of professionals dedicated to supporting the Victorian Public Library Sector, delivering service excellence and providing professional development.  

As part of our team, you’ll enjoy: 

• Attractive remuneration and employee benefits

• Access to professional development and training.

• A supportive and collaborative work culture that inspires innovation and discovery

• The opportunity to make a meaningful difference to the lives of our community 

Hours

• Monday 9.00am - 5.21pm

• Tuesday 9.00am - 5.21pm

• Wednesday 9.00am - 5.21pm

• Thursday  9.00am - 5.21pm

• Friday 9.00am - 5.21pm

Excited? 

If this sounds like you and you share in our vision to have an impact, please view the position description and get your application in today.  We can’t wait to hear from you.  

How to apply?

• Please apply via our website https://www.connectedlibraries.org.au

• Click apply and answer a questionnaire to address the key selection criteria that is listed in the position description.

• Upload your resume.

• EOI Closes COB Friday 20th March 2026

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member. 

Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.