Reference Number: 53101:  Project Lead - Patient Support Unit Employment Type: Fixed Term Part Time (PT) Location: Northern Health (All Campuses) 
 

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none. 

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Services are provided through our six main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital.  In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role:

Patient Support Units (PSU) enable timely engagement with patients on surgical preparation lists, referral management and pathway redesign to non-surgical treatment.

Northern Health established a PSU in 2022/23, initially reporting via Health Service Partnerships, and since 23/24 reports directly to the Department of Health. Department funding has been committed until 30 June 2027.

Health services have established localised governance structure to support implementation, delivery and monitoring of the PSUs, along with collaboration with other health services.

The PSU priorities for 24/25 are:

1. Preparation list and outpatient list auditing

2. Pathway redesign

3. Enable the Planned Surgery Blueprint Reforms

The Project Lead – Patient Support Unit role is responsible for:   

• Governance and support of project and project management lead 
• Compiling governance committee agendas and co-chair
• Submission of PSU annual plan in collaboration with Division Surgical Services
• Quarterly reporting against plan initiatives and financial reconciliation 
• Quarterly PSU Lead Meetings
• Attendance and participation at quarterly Department of Health PSU Forums
• Share case studies

To be successful in this role you will have:

• Highly developed interpersonal and communication skills in dealing with a range of individuals and stakeholder groups
• Ability to work independently and autonomously under broad direction, and as a member of a cohesive team
• Proven working style which is flexible, positive and collaborative
• Strong understanding of the Victorian health care system
• Ability to be self-directed, motivated and to work as part of a team
• Commitment to accuracy and quality in all prepared work
• Ability to role model Northern Health values – Safe Kind Together
• Previous project management experience essential
• Understanding of surgical services desirable but not essential

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

Applications close 23 March 2026.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging, EAP, our online library and onsite car parking

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.