Make an Impact with Kieser About Us At Kieser, we’re more than a network of Physiotherapy and Strength & Conditioning clinics. Our mission is to help people live stronger, healthier lives through science-backed exercise and rehabilitation. Our team of Physiotherapists, Exercise Physiologists and Exercise Scientists work together to deliver client care that’s evidence-based, innovative and focused on long-term outcomes. We’re growing fast and are on the lookout for like-minded professionals to help shape the future of health in Australia while building a career they enjoy. Why You’ll Love This Role Join the team as an IT Systems Support Technician and make a real difference. You’ll be the first point of contact for IT support across the Kieser Australia network, helping team members with M365, core systems, and in-house software. You’ll also work closely with the Product Owner and development team to keep operations running smoothly while based in the South Melbourne Support Office with a flexible hybrid working arrangement. This isn’t just a job, it’s a chance to play a role in empowering people to live life to the fullest. What You’ll Do Provide first and second-level technical support for M365, Logic / Logic+, Kieser Konnect, and other IT systemsManage and resolve support tickets efficiently while maintaining clear documentationAssist with administering the M365 tenancy, including user accounts, security settings, and application supportDeliver level 1 support for in-house software and collaborate with developers to resolve bugs and enhancementsMonitor system performance, identify issues early, and carry out routine maintenance and updatesSupport the creation and delivery of user training for M365 and Kieser applicationsDevelop and maintain user guides, FAQs, and other support documentationWork closely with IT, development, and operational teams to understand needs and communicate updates to usersThis is a full-time position, 38 hours per week. $77,000 per annum + superannuation. What We’re Looking For If you thrive in a fast-paced environment where you’re solving problems, supporting people, and keeping technology running smoothly, we want to hear from you. Must-haves Diploma or higher level qualification in IT1+ years of experience in an IT support role, preferably in a helpdesk or technical support environmentValid working rights in AustraliaAbility to trouble-shoot and diagnose IT problems with a view to correcting or passing to appropriate teams for resolutionAbility to interact with Kieser staff and clients to understand issues and explain resolutionsAbility to work collaboratively with cross-functional teams and external IT service providersSuperior attention to detail, accuracy and quality of workEffective time management and organisational skills Nice-to-haves Implementation of AI tools to create efficiencies in the software support system/ processExperience in providing training or user support in a corporate or healthcare settingFamiliarity with ticketing systems and remote support tools What’s In It For You Structured onboarding + ongoing professional developmentClear career pathways and leadership programFun team culture, social events, and wellbeing programsFree access to Kieser facilities + discounted family membershipsRecharge Leave (1 day) + Birthday Leave (half day)12 weeks paid parental leave for primary carersOpportunities to participate in domestic & international outreach programsLeadership programs Our Commitment to Diversity We celebrate diversity and strive to create an inclusive, supportive workplace where everyone feels valued. If you’re passionate about health and want to make an impact, we’d love to hear from you. If you’re ready to start a career with Kieser, apply now! Only short-listed candidates will be contacted.