The Salvation Army
Product Analyst
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The Salvation Army
Product Analyst
Information & Communication Technology
Posted 15/03/2026
Closes 29/03/2026
Blackburn, 3130, Melbourne, Victoria
Full time
Not specified
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About the Role:
Are you an organised and analytical graduate / entry level professional with a strong interest in product management, fundraising and donor experience? If you enjoy working collaboratively, are comfortable working with data and insights, and are motivated by contributing to meaningful social impact we would love to hear from you!
The Product Analyst plays a key role in supporting the development, management and optimisation of fundraising products and donor propositions that meet supporter needs and drive sustainable revenue growth. Working closely with the Product Development team, the Product Analyst will contribute to building strong product management capabilities, processes, reporting and insights that support the creation, launch and performance management of fundraising products across the organisation.
This is a permanent, full time, position located in Blackburn, Melbourne with hybrid working arrangements.
Key Responsibilities:
- Support the delivery of our Fundraising strategy by contributing to fundraising initiatives, product roadmap development and end-to-end product lifecycle coordination
- Assist in the development and refinement of compelling donor propositions that enhance engagement, loyalty and overall donor experience across key segments
- Conduct market and donor research, analyse data and insights, and support ongoing product performance monitoring and continuous improvement
- Provide coordination, project tracking and administrative support to the Product Team, including stakeholder engagement, internal communications and cross-functional collaboration
About You:
- Bachelor’s degree in Marketing, Business or a related discipline (preferred)
- Previous experience in a relevant role, ideally within the not-for-profit sector, is advantageous
- Strong organisational skills with the ability to manage multiple priorities
- Well-developed communication and stakeholder engagement skills
- An interest in donor behaviour, product development and continuous improvement
Why Work For Us:
- Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
- Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
- Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts
- Access to EAP and health & wellness initiatives
- Ongoing training and development opportunities that enhance on the job skills and proficiency
- Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts
How to Apply:
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
Applications open to:
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