Team Leader - Support at Home

Roxburgh Park | Full Time | Permanent | $95K + 12% Super

Ready to step into a leadership role where you can genuinely shape a team, mentor staff and influence outcomes?

We're seeking an experienced Team Leader - Support at Home to join a growing national organisation delivering person-centred community aged care services across a diverse multicultural client cohort.

This is an excellent opportunity for someone with strong case management experience who has previously led Case Managers and enjoys mentoring, coaching and building high-performing teams.

Why this role stands out

* Genuine leadership role with the opportunity to shape team culture and performance
* National organisation with offices in Melbourne and Sydney
* Supportive senior leadership and collaborative multidisciplinary environment
* Stable, office-based role with autonomy and variety
* Opportunity to mentor staff and drive service improvements

About the role

As Team Leader, you'll oversee day-to-day operations across the Support at Home program while leading and supporting a team of Case Managers/Care Partners and admin staff to deliver high-quality, person-centred services.

Your responsibilities will include:

* Leading, mentoring and supporting a team of Case Managers/Care Partners
* Providing supervision, coaching and regular performance feedback
* Supporting care planning, case reviews and complex client matters
* Monitoring KPIs, workflow and service quality outcomes
* Ensuring services meet compliance and quality standards
* Building strong relationships with clients, families and internal stakeholders

This is an office-based role in Roxburgh Park.

About you

You're an experienced community aged care professional who enjoys developing others, improving systems and leading from the front.

We're looking for someone with:

* Strong case management experience across HCP, CHSP or Support at Home
* Previous experience leading or supervising Case Managers in a similar role
* Proven ability to mentor, coach and support staff
* Strong organisation skills and ability to manage competing priorities
* Excellent communication and stakeholder engagement skills
* Bilingual skills highly regarded (but not essential)

What's on offer

* Salary: $95,000 + 12% super
* Full-time permanent role
* Supportive leadership and strong team culture
* Career progression opportunities within a growing national organisation
* Opportunity to make a genuine impact on both staff and client outcomes

For a confidential discussion or to obtain a postion description, please call Renae or Lisa on 03 9828 6*** or apply, email your CV to **********@mcarthur.com.au