Join ASIS and become a vital contributor to Australia’s national security as a Technical Support Officer. Our Level 5 and 6 classification positions offers a rewarding career path within a supportive and inclusive organisation, where you’ll play a crucial role in ensuring our cutting-edge technology and facilities operate seamlessly, allowing our intelligence professionals to focus on their critical mission. This isn’t simply a technical role; it’s an opportunity to directly contribute to the safety and prosperity of our nation within a dynamic and collaborative environment.

You’ll be challenged with a diverse range of responsibilities, from managing ICT procurement and supporting property and facilities, to providing expert advice and contributing to the development of our people. The position encompasses the administration and management of GPS systems, VOIP platforms, mobile device management, and the overall ITC fault-finding process, and highly desired are formal qualifications in information technology to enable effective work in a high-tempo environment. ASIS offers a competitive salary, generous superannuation, and a comprehensive suite of benefits including flexible working arrangements, extensive learning and development opportunities, and dedicated wellbeing programs. You’ll be joining a team of dedicated professionals from all walks of life, united by a shared commitment to excellence and a desire to make a difference. If you’re a proactive problem-solver with a strong technical skillset and a commitment to discretion, we encourage you to apply and become part of the ASIS team.

The key duties of the position include:

Role responsibilities

- Manage ICT procurement activities, including liaising with technical areas, obtaining quotes, and negotiating contracts;

- Provide technical systems support, administration and management;

- Provide property and facilities management;

- Ensure adherence to security compliance and relevant WHS policies;

- Provide robust and accurate advice and guidance to stakeholders; and

- Contribute to the administration, design and delivery of training and development programs at an organisational level.

Core skills

We encourage applicants with the following skills and attributes to apply:

- The ability to build productive working relationships using highly developed interpersonal skills;

- Experience in providing excellent customer service;

- The ability to work collaboratively and operate effectively as a team member;

- Maturity and ability to manage sensitive matter discreetly;

- Excellent written and verbal communications skills;

- Initiative and judgement in the interpretation of policy and in the application of practices and procedures;

- Strong organisational skills and experience in the prioritisation of tasks, often under time pressure.

Education and qualification requirements

The following education, qualifications and/or experience will be highly regarded:

- Experience in desktop support, AV, electronic security systems and incident or problem management;

- Knowledge of, or certification in, IT Service Management / Systems;

- Experience in property management; and

- Experience in training coordination, scheduling, and/or operational program management.

We are dedicated to building a diverse and inclusive workforce, so if you are excited about this role but your past experience doesn’t align perfectly, we encourage you to apply.

Eligibility

To be eligible for a role you must:

• Be an Australian citizen
• Be assessed as suitable to hold and maintain a TOP SECRET-Privileged Access security clearance

For more information on eligibility please see the Protective Security Policy Framework which is publicly accessible at https://protectivesecurity.gov.au, section 12 provides information on Eligibility and suitability.

Notes

ASIS values workplace diversity and is committed to providing a supportive, inclusive and respective work environment. We encourage applications from Aboriginal and Torres Strait Islander people, Women, people with disabilities, people that identify as LGBTIQ+ and people from culturally and linguistically diverse backgrounds.

All requests for reasonable adjustments will be considered and managed in consultation with you. We will continue to ask you if you require reasonable adjustments at each stage of the process. If you are successful in gaining employment, reasonable adjustments can also be made available to you in performing your role.

Please note: ASIS does not provide feedback to unsuccessful applicants

Getting to know the Australian Secret Intelligence Service

ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting intelligence relating to national security, international relations and economic issues. It also contributes to Australia’s coordinated national efforts against terrorism, proliferation of weapons of mass destruction, and trans-national issues such as people smuggling.