Who is Ace InfoTech

Located in Notting Hill, Ace InfoTech is a team of IT Jedi's helping businesses across Australia stay secure, productive and ready for the new world of cloud, automation and AI.

We provide strategic IT support and consulting to small and medium sized businesses, helping them adopt modern cloud platforms, cybersecurity best practices and smarter ways of working.

No two days are the same.

Our clients rely on us to solve problems, explain technology clearly, defend them from malicious attacks, fix faulty network configurations and keep their systems optimised.

That is why we are looking for the next lightsaber wielding IT technician who is passionate, energetic and ready to take on the world with us.

Could this be you?

We are looking for another tech geek in disguise who is eager to learn, grow and take on IT challenges like a pro, especially in a world where AI is becoming part of every modern IT stack.

You might be the person we are looking for if:

• You are the go to person for fixing tech issues at home or family gatherings
• You enjoy speaking with people and explaining technology in plain English
• You are confident, well spoken and comfortable dealing with clients
• You built your own home lab filled with virtual machines and firewalls just to experiment
• You tweak every setting possible to optimise performance because "default" just is not good enough
• You are curious about automation, scripting or using AI tools to solve problems faster
• You are hungry to learn, grow and build a serious career in IT

If so, we would love to train you to become the IT Jedi you are destined to be.

These will be your first battles

As the L1/2 Help Desk Technician, you will deliver outstanding service to our clients with offices across Australia through onsite, email and telephone support.

The role requires you to have strong command of the English language, a professional approach and no Chewbacca Wookiee growls.

Some of the cool things you will start off by doing with us:

• Resolve tickets with a focus on efficiency and customer satisfaction
• Diagnose and resolve desktop, printer and network problems
• Administering Microsoft 365, Entra ID and other cloud services
• Liaising with third-party vendors to resolve complex issues
• Provide onsite support and training to end users as needed
• Escalate issues to your team leader and action calls according to agreed SLAs
• Assist with basic automation tasks and exposure to AI-driven tools within Microsoft 365

You will also work on interesting projects, learn new cloud and AI technologies and be provided with ongoing training from the best Jedi Masters in the trade.

We are looking for someone who will be a perfect fit for our team. Someone who is ambitious, confident, hungry to learn and excited by this awesome and fast evolving industry.

This is a great opportunity for someone early in their IT career who wants more than just a basic help desk role.

So, if you are ready to hyper-drive your career and get the best industry experience that money cannot buy, then you have to join our team.

Experience and skills required

• 1-2 years in a similar role
• Strong time management and problem-solving skills
• Familiar with common backup solutions
• Endpoint Management – configuring devices with Intune and applying cybersecurity best practices
• Windows OS support & troubleshooting (Windows 10/11, Windows Server 2019-2022)
• M365 Administration – managing users, licenses and troubleshooting (Exchange, SharePoint, OneDrive, Teams)
• Networking & Remote Support – troubleshooting LAN/WAN, VPNs, and remote access tools
• Experience with RMM & PSA tools
• Basic understanding or interest in AI tools, automation, or scripting (preferred but not essential)

Selection Criteria

• It is absolutely crucial that you are ambitious, confident and have a passion for achievement
• You must be well spoken, professional and comfortable dealing with clients
• You must have a genuine interest in IT, cloud technology, cybersecurity and AI
• You must be willing to learn, take feedback and keep improving
• Must hold a valid Victorian Driver's license and own a car
• Must have full, unrestricted working rights
• Applicants without at least 1+ years of experience in a similar role will not be considered

This opportunity is available on a full-time basis and the salary is commensurate with the role.

Please email us your CV along with a cover letter to *******@aceinfotech.com.au.

Use this opportunity to tell us why we should consider you in 100 words or less.

May the Force be with you.

No agencies please - we got this!