Business Operations and Support Officer
About Urban Psychology

Urban Psychology is a dynamic and growing organisation dedicated to the delivery of specialist assessment, intervention and consultation services. Our highly experienced team of psychologists works across a range of forensic settings, including Community Correctional Services and correctional facilities throughout Victoria.

We are committed to providing high-quality clinical services to individuals who present with complex needs and elevated risk. Our objective is to support clients to make meaningful personal change and build safer, more prosocial lives.

Urban Psychology values professionalism, collaboration and continuous improvement. We have an established team of full-time and part-time staff, together with a number of subcontracted clinicians. We pride ourselves on maintaining a supportive and positive workplace culture where staff are encouraged to develop their skills and contribute to the ongoing growth of the organisation.

About the Role

Urban Psychology is seeking an organised and proactive Business Support Officer to work closely with the Operations Manager and provide administrative support across a range of business functions.

This is a varied role that will suit someone who enjoys working across multiple areas of business administration, including human resources, finance, reporting and operational support.

The successful candidate will play an important role in ensuring the efficient day-to-day operation of the organisation and supporting the delivery of services by our clinical workforce.

Key Responsibilities
Human Resources Administration

• Coordinate recruitment and onboarding processes.

• Prepare employment documentation and onboarding materials.

• Maintain employee and contractor records.

• Assist with staff compliance requirements, including qualifications, registrations and mandatory training records.

• Support HR processes and workforce administration activities.

Financial Administration

• Reconcile bank statements and financial transactions.

• Process invoices and upload receipts and supporting documentation.

• Assist with bookkeeping and financial record keeping.

• Maintain accurate financial administration systems.

• Support the preparation of financial reports and audits.

Reporting and Data Management

• Extract, collate and maintain data from internal databases.

• Prepare routine operational, performance and financial reports.

• Ensure data integrity and accurate record keeping.

• Assist with reporting requirements for internal and external stakeholders.

Operational Support

• Provide administrative support to the Operations Manager.

• Coordinate meetings, appointments and operational activities.

• Assist with clinician scheduling and service coordination.

• Liaise professionally with Community Correctional Services staff and other stakeholders.

• Support continuous improvement initiatives and business processes.

• Undertake general administrative duties as required.

The successful candidate will be expected to manage competing priorities, exercise initiative and maintain a high level of accuracy and professionalism.

Given the nature of our work, the ability to handle sensitive information, including health and justice-related records, is essential.

Benefits and Perks

Urban Psychology is based in a modern office in Ringwood with onsite parking and convenient access to public transport.

We offer:

• A supportive and collaborative team environment.

• Opportunities for professional development and skill growth.

• Exposure to a unique and rewarding specialist service area.

• A growing organisation where staff can contribute to service development and continuous improvement.

• Flexible and family-friendly workplace culture.

Skills and Experience
Essential

• Previous experience in an administrative, business support, office management or executive support role.

• Strong Microsoft Office skills, including Outlook, Word and Excel.

• Excellent written and verbal communication skills.

• High level of attention to detail and accuracy.

• Strong organisational and time management skills.

• Ability to manage competing priorities and meet deadlines.

• Demonstrated ability to maintain confidentiality and handle sensitive information.

• Ability to work independently and use initiative.

• Professional and customer-focused approach to stakeholder engagement.

• Current Victorian Driver Licence.

Highly Desirable

• Experience in human resources administration, recruitment or onboarding.

• Experience with bookkeeping, invoice processing or financial administration.

• Experience preparing reports and working with databases.

• Experience maintaining employee records and compliance documentation.

• Familiarity with the Victorian justice, community services or health sectors.

• Experience managing both electronic and paper-based records.

Personal Qualities

• Professional, reliable and trustworthy.

• Friendly and approachable.

• Adaptable and willing to learn.

• Strong problem-solving skills.

• Collaborative team member.

• Takes initiative and contributes positively to workplace culture.

For further information about the position, please contact:

Anna Violentis
Operations Manager
📞 0448 426 ***