Job Info

Location: BORONIA, VIC

Salary: Not Specified

Job Type: Temporary position | Part time position

Job Description

HOBAN Recruitment is proud to support the upcoming State Election. We are seeking hands-on IT professionals to support upcoming election operations in a fast-paced, time-critical environment.

About The Role As an IDS Officer, you will provide Level 1 IT support across election hubs, early voting centres, mobile voting locations, and election day venues.

You will act as the first point of contact for technical issues, ensuring systems remain operational throughout critical election periods. This role combines helpdesk support and on-site field work, supporting devices and systems including laptops, printers, networks, user accounts, and the Electronic Roll Mark Off (ERMO) system. What's in

It for You Contribute to a critical democratic process

Gain experience in large-scale IT operations Work within a diverse and inclusive team environment Key Responsibilities

Provide Level 1 IT support via phone, email, and ticketing systems Log, triage, and resolve incidents within service standards Troubleshoot user access, Windows environments, printers, and network issues

Deploy, configure, and test IT equipment across multiple sites Support ERMO setup, synchronisation, and return processes Stage, update, and distribute devices across locations

Maintain accurate asset tracking and documentation Escalate issues based on priority and collaborate with broader teams About

You Proven experience in Level 1 IT support Strong knowledge of Microsoft Office, Teams, and general PC environments

The ability to prioritise tasks in high-pressure environments Excellent communication skills with the ability to support non-technical users Experience with device deployment, asset management, or basic networking (desirable)

Requirements Current Australian driver's licence and access to a vehicle Willingness to travel across various locations

Flexibility to work early mornings, evenings, and weekends Ability to stand for extended periods and perform light manual handling Willing to obtain a National Police Check

What We're Looking For

We're seeking candidates who: Stay calm and professional under pressure Communicate clearly and effectively

Demonstrate integrity and political neutrality Work collaboratively and handle sensitive information appropriately Additional Information Employment is subject to:

National Police Check Right to work verification Political disclosure and confidentiality requirements

Please note: Working hours may change at short notice to meet operational needs. If you thrive in fast-paced environments and enjoy practical, hands-on IT work, we encourage you to apply. At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.au or visit hoban.com.au/adjustments for additional contact details. Please click here to apply.