We're partnering with a leading organisation on a major managed services engagement. You'll lead, govern and continuously improve core infrastructure services end-to-end — spanning IT networks, cloud operations, on-prem data centre operations and observability — in a highly regulated, always-on critical infrastructure environment. You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), orchestrate internal teams and third-party providers in a multi-vendor environment, chair governance and vendor performance rhythms, and engage credibly with CIOs, CISOs and risk leaders — translating operational realities into clear risks, decisions and roadmaps.

Required Skills & Experience:

• 10–15+ years' experience leading infrastructure operations within large, complex or regulated organisations.
• Demonstrated experience running client-embedded managed service operations across networks, cloud and data centre towers.
• Proven experience engaging credibly with CIO, CISO, Operations and Risk leaders, including governance and assurance forums.
• Deep technical expertise across enterprise networks, cloud operations, on-prem data centre operations and observability platforms (monitoring, logging, APM, event correlation).
• Strong operational discipline across incident, problem and change management, runbook quality, automation and platform reliability — with proven ability to translate technical performance into business and experience outcomes (BLAs/XLAs).
• Working knowledge of SOCI obligations and critical infrastructure cyber expectations, with experience partnering with security, risk and compliance teams on audit-ready governance and controls.

This is an excellent opportunity to take ownership of high-impact infrastructure leadership at the intersection of technology, operations and risk, with flexible hybrid working arrangements and the chance to make a genuine impact.