This Role

This is not a traditional Practice Manager role.

We are looking for a strong leader to oversee the daily operations of the practice, with the long-term opportunity to grow further. Someone who takes ownership of the day-to-day running of both sites, ensures everything operates smoothly, supports the team to perform at their best, and drives strong, consistent results across the business.

You'll have the autonomy, flexibility, and responsibility to lead the practices, make decisions, and continuously improve how things are done.

This role suits someone who naturally takes initiative, follows things through, and takes pride in delivering a high standard of work.

Who We Are

Mulgrave Dental Group is a modern, patient-centred dental practice dedicated to delivering exceptional oral health care in a warm and welcoming environment. We pride ourselves on combining the latest clinical techniques with a personal approach, ensuring every patient feels comfortable and well cared for from the moment they walk through our doors.

Our talented and passionate team is at the heart of everything we do, and we foster a culture of professionalism, collaboration, and continuous growth. As we continue to develop and expand our services, we are looking for a motivated and experienced Practice Manager to join us and play a key role in shaping the future of our practice.

Who You Are

You're someone who takes ownership and leads by example. You notice when something isn't working and take steps to improve it. You're comfortable having clear, respectful conversations and supporting your team to meet expectations.

You value clarity, consistency, and follow-through. You care about outcomes, but also about building a team that works well together and supports one another.

You'll do well in this role if you:

• Are comfortable addressing challenges directly and constructively

• Take responsibility for outcomes and follow things through

• Value accountability, both for yourself and others

• Balance high standards with a supportive leadership style

Your Core Accountabilities

Lead

• Role model the practice's core values and culture in day-to-day actions

• Set clear expectations and create a positive, professional team environment

• Coach and develop team members through regular feedback and support

• Build a team that works collaboratively and takes pride in their work

Manage

• Ensure each team member understands their role and what success looks like

• Run structured weekly meetings that create clarity and solve issues

• Hold regular performance conversations based on clear expectations and outcomes

• Support hiring and onboarding of team members aligned with the culture

Own Outcomes

• Take responsibility for key practice metrics (production, collections, growth, utilisation, patient experience)

• Review performance regularly, identify gaps, and take action to improve

• Support the team to stay focused on priorities and follow through on commitments

• Approach the role with a strong sense of ownership and accountability

What You'll Be Responsible For Day-to-Day

• Overseeing daily operations, including team coordination and patient flow

• Supporting team performance, scheduling, and daily huddles

• Ensuring a high-quality patient experience from start to finish

• Managing suppliers, stock, and operational costs

• Supporting front desk processes, including AR follow-up and collections

• Maintaining compliance WHS, patient data privacy proactively

• Providing regular reporting and insights to the business

What We're Looking For

• 5+ years in a dental or healthcare practice management role with direct reports

• Experience leading teams and improving performance

• Confidence working with KPIs, financials, and operational data

• Clear and professional communication style

• A proactive approach to problem-solving

• Evidence of delivering measurable results in previous roles

• We are seeking a flexible and adaptable candidate who can respond positively to changing business needs

• Australian citizenship or permanent residency required

What We Offer

• Competitive salary plus commission based on experience and capability

• A team that values structure, clarity, and support

• A culture where contribution is recognised and feedback is encouraged

• Opportunities to grow as the practice evolves

Our Core Values

Compassion. We treat every patient like family. We listen, we care, and we go beyond what's expected—because great dentistry starts with great humanity.

Positive Attitude. We bring energy into the room. No matter the challenge, we find a way forward. That optimism isn't optional—it's contagious.

Passionate About Patient Experience. Every detail matters. From the first hello to the last appointment, we craft an experience so good, people can't help but talk about it.

Professional. We show up ready. We respect every person's time. We represent ourselves, our profession, and our patients with excellence—always.

Integrity. We do what's right. Even when it's hard. Even when no one's watching. Especially then.

Accountable. We own it. The wins, the mistakes, the results. We finish what we start, and we keep our promises. Always.

These values guide how we work together and support the standard we aim to maintain as a team.

How to Apply

Please send your resume and a brief cover letter (under 300 words), and include your answer to the following question:

Describe a time you held a team member accountable for a measurable result. What was the outcome, and what did you learn?

We use a structured interview process and conduct reference checks as part of our hiring approach.