The Company

Our client is a leading Australasian provider of contamination control, scientific instrumentation, and environmental monitoring solutions for highly regulated sectors including pharma, biotech, medtech, and research. With strong national reach and deep technical expertise, the company supports customers with equipment, calibration, validation, maintenance, and service, making it a trusted partner in high-compliance environments.

The Opportunity

Lead the company’s national Technical Service Division, responsible for commercial performance, operational excellence, customer satisfaction, and long-term sustainable growth:

• Own and grow the Service Division P&L by driving revenue, improving margins, and building a high-performing commercial function.
• Develop and execute a long-term growth strategy to expand service capability, market presence, and geographic reach.
• Shape and optimise service offerings, pricing structures, and commercial models to win new business and maximise profitability.
• Lead operational improvements to increase utilisation, streamline workflows, and enhance service delivery performance.
• Drive end-to-end commercial execution, ensuring strong tender conversion, contract performance, and risk management.
• Build strong customer relationships to improve retention, increase renewals, and identify upsell opportunities.
• Implement and leverage systems and data to improve forecasting, efficiency, and decision-making across the business.
• Lead, coach, and inspire a national team to deliver high performance, accountability, and a strong customer-focused culture.

The Requirements

• Extensive senior leadership experience within technical services, engineering, or regulated industries such as pharmaceutical, biotech, or medtech
• Strong commercial acumen with proven responsibility for managing P&L, revenue growth, and margin optimisation
• Demonstrated experience leading field service teams or technical operations at a national or multi-site level
• Track record of driving operational improvements, scaling service delivery, and implementing efficient systems and processes
• Strong understanding of compliance, quality, and regulatory frameworks in high-compliance environments
• Excellent stakeholder management and communication skills, with the ability to engage across technical, commercial, and executive audiences
• Relevant tertiary qualifications in Engineering, Science, Business, or a related discipline, with leadership training advantageous
• Eligibility to work in Australia, along with a current driver’s licence, and the ability to meet compliance and safety requirements

The Offer

This is an opportunity to join an established, well-supported team within a strong business. Position title is flexible and remuneration will reflect experience. Compensation will include an attractive base salary, car , superannuation, and a bonus schedule. To learn more about this exciting opportunity, please email any questions you may have to ***email_hidden***, call 1300 063 ***, or visit www.mexec.com to “Apply Now” with your current CV and cover letter addressed to Marilyn Jones and/or Mark Thomas.