🍫 Customer Service and Inventory Manager

Lead logistics excellence, inventory performance and customer outcomes across a growing, premium Australian brand.

At Koko Black Group, we believe in craft, curiosity and connection, and it all starts with how we deliver for our customers. We're looking for an experienced and commercially minded Customer Logistics & Inventory Manager to lead our inventory performance, warehouse operations and customer logistics functions across all channels.

This is a key leadership role with broad exposure across the business. Partnering closely with Planning & Logistics, Retail, Sales, Production and Customer Experience teams, you'll drive operational performance, lead continuous improvement initiatives and build capability within a growing team.

For the right leader, this role offers genuine opportunities for professional growth and career development as you help drive the performance and continuous improvement of our customer fulfilment and inventory operations.

👑 Your Key Responsibilities

As Customer Logistics & Inventory Manager, you will take ownership of logistics performance, inventory integrity, warehouse operations and customer service outcomes, ensuring we consistently deliver for our customers. You'll:

• Lead end-to-end customer logistics, fulfilment and inventory operations across Online, Retail and Corporate channels
• Oversee warehouse operations, dispatch planning and transport provider performance to ensure service levels are consistently achieved
• Own inventory accuracy, stock flow and warehouse performance, including stocktakes, cycle counts and inventory reconciliation
• Monitor and improve service metrics (e.g. DIFOT/OTIF), identifying root causes and implementing sustainable solutions
• Lead SLOB (Slow Moving & Obsolete Stock) management strategies to improve inventory health and working capital outcomes
• Drive reporting, analysis and operational insights to support business decision-making
• Identify and implement continuous improvement initiatives across warehousing, logistics, inventory and customer service functions
• Manage transport, inventory and operational costs, delivering efficiency improvements while maintaining exceptional service outcomes
• Partner with key stakeholders across the business to optimise service delivery and operational performance
• Lead, coach and develop a team, building capability, accountability and a high-performance culture

💼 About You

• Demonstrated leadership experience within logistics, warehousing, inventory management, supply chain or distribution environments
• Proven success leading warehouse operations, inventory control and order fulfilment functions within a fast-paced business
• Strong understanding of transport management, inventory optimisation, stock control and service performance metrics
• Demonstrated ability to lead and develop teams, creating engagement, accountability and high performance
• Experience driving operational improvement initiatives and delivering measurable business outcomes
• Commercially minded with strong analytical, problem-solving and stakeholder management skills
• Confident influencing across multiple business functions and building strong relationships at all levels
• Passionate about developing people, improving processes and delivering exceptional customer outcomes

🚀 Ready to Make an Impact?

This is an exciting opportunity for an established operational leader to take ownership of a critical function within a growing business. You'll have the opportunity to influence logistics and inventory performance across the business, develop high-performing teams and build a rewarding long-term career with Koko Black Group.