Be the change. Join our team.

Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit.

In this permanent, part-time position (30 hours per week) based at our Head Office in Mulgrave, Victoria, you’ll join a high-performing Vans team. Your primary focus will be to provide operational support to the Service Operations team, with a primary focus on championing Service Plan Operations. This encompasses overseeing contract management systems, ensuring data integrity across Retailer invoicing by leveraging advanced proficiency in Microsoft Excel. The role also contributes to enhancing the customer's digital journey, support the Roadside and supports key Customer Services Team strategic initiatives.

By joining our market-leading organisation in the automotive sector, you will have access to discounted car leasing programs, state-of-the-art designed workplace, on-site parking, exciting on-the-job learning, mentoring and many more.

Key duties & responsibilities:

• Manage end-to-end Service Plan operations, including retailer submission monitoring and approvals, fleet queries and support, invoicing processes, and accurate data management and sales tracking v in core systems.

• Coordinate service operations by preparing and distributing bulletins, ensuring accuracy of information for customers and retailers, assisting with general service/parts enquiries, and supporting the roadside assistance program.

• Support the digital customer experience by building Digital Extras information, assisting with digital messaging, understanding online appointment booking, monitoring digital targets and revenue, and preparing digital performance reports.

• Provide project support across key systems initiatives (OneDMS, OneDoc, Salesforce x Vega integration) including attending meetings, completing IT UAT, assisting with launches, and coordinating retailer training activities.

• Manage administrative functions such as updating the Marketing Budget Tracker, supporting invoice and spend tracking, preparing meeting minutes, and coordinating team presentations and events.

What you will need to be successful:

• 1–2 years’ experience in automotive administration or finance, with beneficial knowledge of Accounts Payable processes and SAP/SRM.

• Excellent Excel skills, strong organisational and project coordination skills, with the ability to manage competing deadlines and a varied workload.

• Excellent communication skills, analytical thinking, attention to detail and a proactive, problem‑solving approach.

• Customer-focused, adaptable and collaborative, supported by qualifications in Business/Marketing (or equivalent experience) and a commitment to continuous learning

Why you should apply:

• Join a large, global organisation dedicated to inclusivity and diversity.

• Enjoy flexible working arrangements to support you in your career, work and life.

• Enjoy free on-site parking, discounting car leasing and other great benefits.

At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.

We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.