Regional Operations Assistant

Location: Camberwell
Reports to: Regional General Manager

Join our regional operations team and play a key role supporting Authorised Representatives (ARs), insurer relationships and regional compliance. This hands-on role combines AR onboarding and administration, compliance audits and practice reviews, reporting, and general office coordination across multiple sites.

Key responsibilities

• Administer AR onboarding, maintenance and termination in line with IA policy and procedure.

• Manage AR Quarterly Attestation (QA) follow-up, review and audit to report generation.

• Prepare and complete AR Practice Reviews (PR) per the IA Audit Plan; set up systems/files and complete reviews.

• Perform ongoing regional compliance administration and audits.

• Review and record AR Key Business documents and maintain the Regional AR Training Register.

• Prepare regional reports for the Regional GM.

• Support regional education & training event coordination and participate in national/regional projects.

• Manage regional office functions: phones, mail, stationery, equipment and basic IT.

What we're looking for

• High School Certificate; experience in financial services, insurance or broking preferred.

• Minimum 1-2 years' experience in financial services, insurance or broking is required.

• Understanding of insurance environment and legislation (ASIC, license records, compliance obligations).

• Strong attention to detail, excellent organisational and time‑management skills.

• Proven customer service and stakeholder management skills; ability to build strong internal and external relationships.

• Experience with audits, practice reviews or QA activities and preparing reports.

• Proficient in Microsoft Office and confident supporting ARs with basic IT/system queries.

• Commitment to further insurance study (Tier 1 & 2); Tier 2 insurance experience highly regarded.

• Tier 1 insurance qualification can be obtained after commencement.

• Attributes: proactive, well‑organised, high energy, strong written and verbal communication, confidentiality and professional presentation.

What we offer

• A varied, compliance‑focused regional role supporting multiple sites.

• Opportunity to develop specialist insurance and compliance skills and undertake further industry studies.

• A collaborative team environment and exposure to senior regional management and insurer partners.

IA is an equal opportunity employer committed to diversity and professional development.