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Business / Operations Manager – Third Wave BBQ

This is not an onboarding role. You're expected to deliver from day one.

Third Wave BBQ is scaling fast — 5 venues open, 4 more signed, and 7 to 10 new sites targeted this year alone. We have a clear goal of 50 venues across Australia and internationally in 3 years, and franchising is already in motion.

We need an operator who can step in, assess quickly, and start moving the needle immediately.

No ramp-up period. No grace period. Work and deliverables start from the moment you walk in.

The Role

Hands-on Business / Operations Manager responsible for multi-site performance, systems, and franchise rollout. You'll own outcomes across BOH and FOH, level up venue leaders, and play a lead role in opening new corporate and franchise venues.

This role excludes marketing. Everything else operational is yours.

What You'll Be Doing

Multi-site performance

• Own and drive KPIs across venues: COGS, labour %, wastage, GP, profitability

• Coach venue managers and department leaders — build accountability fast

• Identify operational bottlenecks and fix them permanently

Systems, SOPs and training

• Build and enforce scalable systems: SOPs, checklists, training pathways, QA routines

• Create standards that corporate teams and franchisees can execute without handholding

• Run audits and lock in compliance across all sites

Franchise and new venue rollout

• Lead opening playbooks, pre-opening timelines, training plans, and go-live execution

• Support franchisee onboarding and operational setup to standard

• Coordinate suppliers, equipment, stock and procedures for smooth launches

Suppliers, stock and compliance

• Strengthen supplier relationships, pricing, and inventory controls

• Improve forecasting, par levels, stocktake accuracy and wastage reduction

• Lock in food safety and compliance across all locations

What You Deliver in the First 3 Months

• KPIs stabilised and visibly improving across all venues

• SOPs and training systems embedded and followed without chasing

• Leaders performing with clear cadence and accountability

• New venues opening faster and more consistently

• Franchise partners compliant, confident, and operating to standard

These aren't aspirational targets — they're the job.

Your Work Gets Seen

Most operations roles are invisible outside the business. This one isn't.

Third Wave BBQ is one of the top-performing restaurant brands on social media globally — generating up to 200 million views per month across our channels. The systems you build, the venues you open, and the standards you set get showcased to a massive and highly engaged audience. That's a career asset most ops roles can't offer. When we grow, the story of how we built it gets told — and you'll be a central part of that story.

Who This Suits

You've already operated at a high level and you're ready for a growth environment where your work becomes the playbook for dozens of venues. Relevant backgrounds:

• Multi-site Operations, Area or Regional Manager (hospitality or QSR)

• Franchise Operations (systems, compliance, audits, performance coaching)

• Senior FOH or BOH leader stepping up — GM, Head Chef, or Executive Chef with strong people and cost systems

If you've led leaders, built structure that actually gets followed, and you're used to high pace and high standards — this role was written for you.

About Third Wave BBQ

Founded in 2010, Third Wave BBQ is one of Australia's fastest-growing hospitality groups — bold American BBQ, smoked meats, and burgers. Five venues open, four more signed, and 7 to 10 new sites targeted to open this year. We're not planning to scale — we're already doing it.

www.thirdwavebbq.com.au

What You Get

• $110,000 – $150,000 + performance bonus

• Structured review points tied to targets you control

• Direct access to founders — no bureaucracy, real influence

• Clear pathway to Head of Operations / GM / COO as we scale

• A brand with momentum, personality, and a big runway ahead