Plumbing Operations Manager

Lead Operations. Develop People. Drive Performance.

About Us

JNJ Plumbing is a well-established and highly respected plumbing contractor delivering reactive maintenance, preventative maintenance, compliance services, and minor project works to government, infrastructure, and commercial clients throughout Melbourne.

Our core philosophy is simple: provide a level of service that gives our clients confidence and peace of mind—knowing the job will be done right, on time, every time, while protecting critical assets and infrastructure.

We don't chase volume at any cost. Our reputation has been built on quality workmanship, strong client relationships, safety, reliability, and delivering on our commitments. We value our people and take pride in fostering a positive workplace culture where everyone feels part of a highly skilled, high-performing team.

The Opportunity

Based in Greensborough, this is an opportunity to join the leadership team of a growing commercial plumbing contractor and play a key role in shaping operations, developing people, strengthening client relationships, and driving business growth.

Reporting directly to the Managing Director, you will take ownership of the day-to-day operations of our plumbing division, leading a team of field staff while ensuring exceptional service delivery, strong financial performance, and positive client outcomes.

Our work includes reactive maintenance, preventative maintenance, compliance services (including TMV and backflow testing), minor projects, and plumbing asset management services delivered to commercial, government, and infrastructure clients.

This role offers genuine influence and the opportunity to make a significant impact on the future success of the business.

Key Responsibilities

• Lead and manage the plumbing field team to deliver works safely, efficiently, and to the highest standard.

• Oversee scheduling, resource allocation, and workflow planning to maximise productivity and service delivery.

• Take ownership of divisional performance, including labour productivity, gross margins, profitability, and client satisfaction outcomes.

• Build and maintain strong relationships with existing and prospective clients.

• Identify tender opportunities and support the preparation of competitive submissions.

• Monitor job profitability, labour efficiency, and materials usage.

• Support quoting, variations, invoicing, and operational reporting.

• Ensure compliance with all safety, regulatory, contractual, and industry requirements.

• Coach, mentor, and develop team members to support their professional growth and performance.

• Collaborate with the leadership team to achieve operational and financial objectives.

 About You

To be successful in this role, you will be a highly organised and commercially minded leader with a strong background in plumbing operations and team management.

You will have:

• A current Victorian Plumbing Licence (mandatory).

• Minimum 5 years' experience in a Plumbing Operations Manager, Service Manager, Maintenance Manager, or similar leadership role.

• Strong knowledge of commercial plumbing operations, compliance requirements, and safety systems.

• Demonstrated experience leading, developing, and motivating field-based teams.

• Experience managing commercial plumbing service, maintenance, compliance, and minor project operations will be highly regarded.

• Excellent communication, stakeholder management, and relationship-building skills.

• Strong financial and commercial acumen, with experience managing profitability and operational performance.

• The ability to prioritise competing demands and make sound decisions in a fast-paced environment.

• A proactive, solutions-focused approach and commitment to continuous improvement.

• A leadership style that promotes accountability, teamwork, professionalism, and high-quality outcomes.

 Why Join JNJ Plumbing?

• Join a growing business with an excellent reputation in the commercial, government, and infrastructure sectors.

• Be part of the leadership team and contribute to strategic business decisions.

• Lead a skilled and experienced team committed to quality outcomes.

• Work with long-term clients who value professionalism and service excellence.

• Build a long-term career with opportunities to influence the future direction of the business.

• Competitive salary package including a fully maintained company vehicle.

 Additional Requirements

As part of the recruitment process, applicants must:

• Undertake a pre-employment medical assessment.

• Provide a current National Police Check.

• Provide a current Working with Children Check or be willing to obtain one.

• Hold a current and valid driver's licence.

• Be eligible to work in Australia.

• Be fully COVID-19 vaccinated, as this remains a mandatory requirement for access to some client sites and facilities.

 How to Apply

If you're an experienced plumbing leader looking for an opportunity to make a meaningful impact within a growing and respected business, we'd love to hear from you.

Please submit your resume along with a cover letter outlining why this opportunity interests you and how your experience aligns with the role.
Candidates from diverse backgrounds, including Traditional Owners and Indigenous Australians, are encouraged to apply.