Centre Operations Manager (Coworking & Office Leasing)

Reports to: Director of Operations

Location: Melbourne CBD, VIC

Salary Range: AUD 75,000 – 95,000 per annum + performance bonus opportunities

Employment Type: Full‑time

About Us

We are a growing coworking and office leasing business in Melbourne CBD, providing flexible workspace solutions for entrepreneurs, SMEs, and corporate teams. Our mission is to deliver exceptional customer service and seamless centre operations to support our clients’ success.

About the Role

We are seeking a motivated and experienced Centre Operations Manager to oversee daily operations of our coworking centre. This role is responsible for ensuring high standards of customer service, managing staff and contractors, and maintaining smooth business operations and reports directly to the Director of Operations in our centre in Melbourne.

Key Responsibilities

• Lead and supervise front‑of‑house and customer service staff.

• Ensure client satisfaction and resolve service issues promptly.

• Oversee centre operations, including facilities and tenant services.

• Manage budgets, occupancy targets, and operational reporting.

• Implement service improvements and maintain compliance standards.

• Support Sales strategy and initiatives to achieve the overall occupancy and growth targets for the centre.

Skills & Experience Required

• Proven experience in centre operations management.

• Strong leadership and team management skills.

• Excellent communication, interpersonal, and problem‑solving abilities.

• Ability to manage budgets, occupancy targets, and reporting.

• Competence in handling client complaints and service improvements.

 Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.

• Equivalent work experience may be considered.

Desirable Experience

• Background in coworking, office leasing, hospitality, or property management.

• Experience with CRM systems and workspace management software.

• Track record of achieving occupancy and client satisfaction targets.

• Exposure to facilities management and contractor oversight.

What We Offer

• Competitive salary package (AUD 75,000–95,000).

• Performance‑based bonus opportunities.

• Professional development and career growth in a dynamic industry.

• Vibrant CBD location with modern facilities.

How to Apply

Please submit your CV and cover letter outlining your suitability for the role.