Join a growing retail and e-commerce business

Arova Kitchens & Bathrooms is a Melbourne-based retailer and e-commerce business with three showroom locations and a growing online presence.

We are looking for a Sales Operations Assistant to support the systems, data and processes that help our sales team perform at their best.

This role is ideal for someone who enjoys working with systems, data, reporting and process improvement. You may come from a Sales Administration, Sales Coordinator, Sales Support, Operations Administration or similar background and be looking to develop broader business operations skills.

About the Role

As a Sales Operations Assistant, you will help ensure our CRM systems, reporting processes and sales operations run smoothly.

You will work closely with management and the sales team to support business systems, maintain data quality, coordinate operational activities and assist with process compliance.

This is a hands-on role suited to someone who is organised, detail-oriented and comfortable learning new technology.

Key Responsibilities
CRM Administration

• Support the day-to-day operation of our CRM platform

• Assist with sales pipeline setup and maintenance

• Monitor CRM data quality and identify data issues

• Investigate and follow up system integration or synchronisation issues

• Liaise with third-party software providers when required

• Support sales staff in the effective use of CRM tools

• Assist with testing new CRM features and workflow improvements

Reporting & Data

• Monitor the ongoing operation of sales reporting and KPI systems

• Verify the accuracy and completeness of key business data

• Investigate and escalate data discrepancies and anomalies

• Support management and sales teams with data and reporting requests

• Assist with testing and validating automated reporting processes

Coordination & Process Compliance

• Coordinate sales training and assessment activities

• Publish product, process and operational updates

• Review submissions for completeness and compliance with existing procedures

• Assist with monitoring process execution and operational compliance

• Maintain sales resources, training materials and knowledge documentation

• Support the sales team with access to information, tools and resources

• Assist with maintaining SOPs and operational records

What We’re Looking For

• 1–3 years’ experience in Sales Administration, Sales Support, Customer Service, Operations Administration or similar roles

• Strong attention to detail and organisational skills

• Good logical thinking and problem-solving ability

• Comfortable working with systems, data and reports

• Intermediate Microsoft Excel and Microsoft Office skills

• Strong written and verbal communication skills

• Ability to learn new software and business systems quickly

Experience with HubSpot, Shopify, CRM systems or reporting tools will be highly regarded but is not essential.

Why Join Arova?

• Work with modern business systems including HubSpot, Shopify and AI-powered tools

• Gain exposure to CRM, reporting, operations and process improvement

• Join a growing business where your work has a visible impact

• Clear opportunities for learning and professional development

• Supportive team environment with direct exposure to business operations

If you enjoy systems, data, organisation and helping teams operate more effectively, we’d love to hear from you.