We’re looking for a hands-on Operations Supervisor to take ownership of the day-to-day operations that keep our Australia business running smoothly.

This is a broad, high-impact role where you’ll run the “engine room” of the business – covering order processing, logistics, inventory, office operations, systems, and continuous improvement. You’ll lead a small team and play a key role in ensuring our customers, internal teams, and external partners are supported every day.

If you enjoy variety, responsibility, and getting things done in a fast-moving environment, this role will suit you well.

What this role is about

You will own and coordinate end-to-end Australia operations, ensuring the business runs efficiently, accurately, and in line with global standards.

This includes everything from making sure customer orders are processed correctly, to keeping inventory accurate, managing office operations, and improving how systems and processes work.

You’ll be the person who keeps things moving, solves operational issues quickly, and continuously improves how work gets done.

What you’ll be responsible for

Core Operations

• Sales order processing and customer fulfilment coordination

• Logistics coordination and 3rd party warehouse management

• Inventory control, stock accuracy, and stocktake execution

• Operational issue resolution and escalation handling

Office & Administration

• Office administration support including invoice processing and vendor management

• Office operations such as maintenance, renovation coordination, and event organisation

• Ensuring smooth day-to-day office functionality

Systems, Assets & Process Improvement

• ERP and operations systems support and workflow coordination

• Fixed asset management, tracking, and reconciliation

• Localising HQ processes and policies, and developing Australia SOPs where needed

• Driving continuous improvement across systems, processes, and ways of working

• Supporting implementation of HQ-led operational projects locally

Budget & Vendor Management

• Supporting operations budget tracking and cost control

• Managing key operational vendors including logistics and service providers

• Identifying opportunities for efficiency and cost improvement

Team Leadership

• Lead a small operations team (Business/Service Coordinators, Warehouse Operator, Operations Specialist, Admin Specialist)

• Provide clear direction, hands-on coaching, and support performance and accountability

• Build a strong culture of ownership, teamwork, and continuous improvement

About you

You’re someone who enjoys being close to operations and takes pride in making things run better every day.

We’re looking for someone who has:

• Experience in Operations Supervisor / Team Leader / similar hands-on role

• Strong exposure to end-to-end operations (logistics, admin, systems, inventory, vendor management)

• Experience in medical devices, healthcare, logistics, or regulated industries (preferred)

• Confidence using ERP systems (e.g. SAP) and strong Excel capability

• Highly organised, detail-oriented, and able to manage multiple priorities

• Strong problem-solving mindset with a bias for action

• Comfortable working across both office and warehouse-related operations

• Collaborative, proactive, and accountable leadership style

Why join us

This is a true end-to-end operations ownership role where you will directly influence how efficiently the Australia business runs every day.

You’ll be trusted to:

• Run critical daily operations

• Lead a capable and diverse team

• Improve processes and systems

• Make a real impact on service quality, efficiency, and customer experience

No two days are the same – and your work will be visible across the entire business.

Our Commitment to Diversity and Inclusion

We are dedicated to fostering an inclusive culture where diversity enriches our customer insights and gives us a competitive edge. Our commitment to diversity and inclusion extends wholeheartedly to all candidates. We warmly welcome applicants from diverse backgrounds, including those from First Nations communities. We firmly believe that a diverse workforce not only reflects the communities we serve but also brings unique experiences and perspectives that drive innovation and excellence in everything we do.