Job Info

Location: BURWOOD, VIC

Salary: Above Award

Job Type: Permanent position | Full time position

Job Description

To provide high quality technical and operational support for customer infrastructure and subscriber technologies / systems supplied by Motorola Solutions, and to provide technical excellence and leadership to other members of the project & operations engineering and Support Services group ensuring total customer satisfaction and compliance to contractual key performance indicators. Key Responsibilities: ? Primarily responsibility for the overall technical operation and maintenance of systems and subsystems of the P25 system for Metropolitan Mobile Radio (MMR).

? Ongoing high end technical, engineering and upgrade support for main systems and subsystems used on the P25 and associated Core systems and Remote Sites, Console Dispatch System, Voice/Telephony Logging Systems associated LAN/WANs, external interfaces and Network Management Systems. ? Act as a technical escalation point for Network Operations Control Centre (NOC) staff and Field Engineers requiring technical assistance. ? Provide advice and support to our customers and internal stakeholders and be available (via phone and physically) to Motorola stakeholders and/or users requiring technical assistance.

? Participate in regular on call roster for after-hours call out to resolve urgent system problems. The on call component will be a rotating roster shared with other engineers ? Support after hours planned maintenance and system upgrade activities.

? Follow standard Operational and Help Desk operating procedures; accurately log and update all Help Desk tickets using incident/call tracking software. ? Escalate to management any systemic issues that are operational and customer impacting to engage further engineering support for root cause and resolution. ? Produce and/or update “as-built” documentation for supported systems, as required.

? Prepare and document standard operating procedures and protocols. ? Ensure supported system installation and configuration is in accordance with documentation and Motorola Quality Installation Standards. ? Provide ad hoc general support and training to Motorola stakeholders from time to time.

? Other duties as assigned by the Operations Manager or other applicable management staff. ? Provides short and long term in depth analysis and investigation of problems. ? Work with System Integration and engineering staff from time to time for assistance with project activities, as required and approved by direct line management.

? Represents the operational engineering support to Management and /or vendors (or other support groups as applicable) in the resolution of equipment/network performance problems. ? Identify and develop work instructions, procedures and policies (surveillance, analysis and testing). ? Conducts network testing, integration and certification.

? Responsible for the ongoing reporting functions in relation to KPIs and SLAs. ? Engineer, implement and monitor security measures for the protection of radio and application network. ? Perform patch updates on Windows, Linux servers and other network devices in conjunction with the Operations Team.

? Work with Product Teams to ensure patches are released and updated on time. ? Ensure End Point security definitions and controls are maintained and updated regularly.

? Identify and implement areas for continuous improvements. ? Mentor junior technical staff. ? Undertake special projects and other duties.

Education & Qualifications Essential: ? Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative).

Highly Desirable: ? Telecommunications, Land Mobile Radio (LMR) ? Motorola P25 System Experience

? Microsoft Windows Server and/or SQL certification ? CompTIA Linux+ ? Cisco Certified Network Certification

? Juniper Certification ? ITIL Certification Desirable:

? Additional qualifications (or significant industry experience) with regard to: o Network Security skills including intrusion detection devices firewalls and anti-virus o Virtualization and Cloud Computing o Server maintenance skills - hardware and software o Voice over IP o Administration configuration, fault finding and maintenance of networks, LAN,WAN, routers, switches, servers, workstations and applications

Professional Experience Essential: ? Minimum 3 years in an Engineer or equivalent role and/or support of Astro P25 systems.

? Experience with IT network design, planning and analysis. ? Experience with administration configuration, fault finding and maintenance of networks, LAN, WAN, routers, switches, servers, workstations and applications. ? Proven interpersonal skills in interfacing with customers, staff, management and vendors

Desirable: ? Experience with Motorola Astro P25 voice radio systems. ? Experience in a communications operations or network operations environment.

? Network security skills including intrusion detection devices firewalls and anti-virus. ? Windows Server administration experience – Server, Active Directory, SQL. ? Networking experience - Cisco, HP, Juniper & Fortinet

? Virtualisation experience – VMWARE ? Voice over IP experience ? Experience with Motorola Console and Voice Logging systems

Personal Attributes ? Excellent communication skills (verbal, written and presentation). ? Strong analytical and problem solving skills.

? Effective time management skills. ? Ability to prioritise, multi-task and meet deadlines. ? Mission critical environment awareness.

? Results orientated. ? Technical aptitude. ? Attention to detail.

? Self-motivated. ? Team Player Hours of work per week: 37.5 Hours

Per Week Proposed Salary range: $100,000.00 - $120,000.00 Location: Burwood East, Victoria