Make your impact at DWF!

DWF is looking for a hands‑on Workplace Services Officer to help look after our Melbourne office and support day‑to‑day office operations.

This role is ideal for someone early in their facilities or workplace services career who enjoys being onsite in a corporate office set up, helping people, and making sure the office runs smoothly. You will be based in the office five days per week due to the practical nature of the role.

You will work with the Facilities Leadership, the Office Partner in Charge, Australia Senior Leadership and HR to deliver a compliant, well-managed and engaging workplace experience for colleagues and visitors.

Key responsibilities:

Daily office support

• Help run the office day to day and be the first point of contact for workplace issues

• Support office reception services, meeting rooms, AV setup, mail and couriers

• Look after stationery, printing, kitchens, cleaning, waste and security

• Walk the office regularly to make sure it is clean, safe and presentable

• Report issues and help organise repairs and maintenance

People, events & workplace experience

• Help organise office events and seasonal activities in coordination with the stakeholders

• Support colleague engagement activities within set budgets

• Help keep the office guides, procedures and manuals up to date

Health & safety

• Support workplace health and safety activities such as inspections and checks

• Help with incident reporting, risk assessments and follow‑up actions

• Support fire warden, first aid and emergency preparedness activities

• Help coordinate emergency drills and keep safety records updated

Suppliers & costs

• Manage supplier relationships and SLAs (cleaners, catering, stationery, maintenance and other suppliers)

• Track service work and follow up when issues need fixing

• Help process invoices and support budget tracking

• Follow company procurement and financial processes

Office projects & assets

• Support office projects, refurbishments and office moves

• Work with landlords, building management and contractors

• Help keep asset lists, maintenance schedules and service records up to date

• Support contractor inductions, safety controls and permits

• Assist with business continuity planning and testing

Reporting, space & sustainability

• Help prepare MIS reports on services and suppliers (dashboards, KPIs/SLAs and vendor evaluation reporting)

• Support space reviews and office layout improvements

• Assist with sustainability initiatives such as energy, waste and water reduction

What you’ll bring

• At least 3 years’ experience in facilities or workplace support role in a corporate office environment

• Strong WHS capability: audits, inspections, risk assessments, incident investigation and reporting.

• Proven supplier management skills including negotiation and SLA administration. 

• Working knowledge of building services/systems (MEP/HVAC) and experience coordinating with building management/technical teams/suppliers in organizing preventive maintenance and troubleshooting activities

• Strong focus on cost control and working within budgets with regular reporting

• Experienced in coordinating fit outs/refurbs/relocations with employees, contractors and landlords.

• Friendly, helpful and comfortable dealing with people day to day

• Organised, practical and reliable

• Microsoft 365 skills (Outlook, Word, Excel)

• Fire Warden or First Aid training, or willingness to complete this

• Right to work in Australia and able to complete background checks

• Comfortable with occasional after‑hours support if required

Who we are:

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

We champion an environment where everyone is encouraged to be their authentic selves, fostering a culture that supports and celebrates the unique contributions and aspirations of all our colleagues. We are an equal opportunities employer that celebrates diversity. Our goal is to ensure a positive experience for all team members, providing necessary adjustments and support to enable everyone to reach their full potential. If there's anything you need to perform at your best, we're here to help.

DWF operates with 35 offices globally, our main office based in the UK. Our offices in Australia are based in Brisbane, Gold Coast, Sydney, Newcastle and Melbourne.

Why work for us?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

DWF believe in giving back to our community. We offer 2 volunteer days off a year for you to get out and lend a helping hand to those in need. This is a great time to connect with others and learn more about our community.

We also grant you birthday leave! Who wants to work on their special day? A day off is our birthday present to you to enjoy it however you wish.