• Meaningful opportunity to support older people and their families during a critical time
• Field based role and working from home + minimum 1 day in the Blackburn Office
• Travel Allowance + NFP Salary Packaging $18,550 – reduce tax & increase take home pay

Join our team of 2200+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

The role

Benetas is seeking a compassionate and commercially minded Sales and Customer Relationship Consultant to support prospective residents and their families through the residential aged care enquiry-to-admission journey.

This field-based role will see you build trusted relationships, guide families through sensitive decisions, manage enquiries and waitlists, and work closely with Residential Managers, Customer Service, Finance and Marketing teams to support admissions, occupancy and customer experience outcomes.

• Manage the enquiry-to-admission process for prospective residents and families.
• Provide clear information about residential aged care options, fees, documentation and admission requirements.
• Build relationships with families, referrers, community partners and internal stakeholders.
• Maintain accurate CRM records, waitlists, quotes and admission progress.
• Support occupancy outcomes while delivering a respectful, person-centred customer experience.

Travel is required to our residential homes in Victoria, and Industry events.

About you

• Experience in consultative sales, customer service or relationship management.
• Strong communication skills and the ability to build trust quickly.
• Empathy, emotional intelligence and confidence navigating sensitive conversations.
• Strong organisation, attention to detail and ability to manage multiple priorities.
• Confidence using CRM systems and Microsoft Office.
• A proactive, accountable and solutions-focused approach.
• Car and drivers licence for frequent travel within Victoria to Benetas Residential homes and Industry Events

Experience in aged care, health, hospital discharge or placement services would be highly regarded but is not essential.

What we offer:

• Permanent full-time position - Monday to Friday
• Meaningful opportunity to use your sales and relationship-building skills to support older people and their families during an important life transition
• Field based role and working from home + minimum 1 day in the Blackburn Office
• Travel allowance approx. $7k per annum
• Not-for-profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Reward and Recognition - regular events and celebrations of achievements + a history of internal career progression and development 

Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority, and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW! Applications close Sunday 28 June. 

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.