Help our customers grow, and help shape what's next for Promo Brands

Promo Brands is one of Australia's leading promotional merchandise businesses, helping organisations bring their brands to life through high-quality promotional products, apparel and branded merchandise.

Based in Melbourne's south-east, with more than 60 team members and on-site manufacturing capability, we've spent over 20 years building long-term customer relationships, delivering exceptional service, and creating solutions that help our customers grow.

With a strong reputation, loyal customer base and ambitious plans for the future, we're now looking for an experienced Key Account & Sales Manager to help drive the next stage of growth. 

This is a hands-on role that combines key account management, sales leadership and strategic planning. You'll work closely with customers, provide leadership across our customer-facing team, and help shape the future direction of sales within the business.

As you become established in the role, there will be an opportunity to play a key part in building a high-performing sales team and helping drive the next stage of growth for Promo Brands.

About the Role

Your initial focus will be on strengthening relationships with our key customers across Australia.

Success in this role isn't about pushing products. It's about understanding customers, uncovering opportunities, growing share of wallet, and becoming a trusted extension of their business.

You'll spend time learning about your customers' businesses, understanding what matters most to them, identifying opportunities for growth, and ensuring we're delivering the level of service and support that sets us apart in the market.

You'll work closely with the General Manager, CEO and the wider leadership team to develop solutions that create value for customers and strengthen long-term partnerships.

You'll also play an important role in bringing greater structure, planning and accountability to our sales activities while helping build the foundations for a high-performing sales function.

What You'll Be Doing

• Managing and growing relationships with key accounts across Australia

• Conducting customer discovery meetings and strategic account reviews

• Building account plans and identifying opportunities to increase share of wallet

• Developing and maintaining a healthy sales pipeline through disciplined planning and execution

• Working collaboratively with the leadership team and wider business to deliver customer solutions

• Bringing customer insights back into the business to support continuous improvement

• Providing leadership, support and accountability across the customer-facing team

• Contributing to the ongoing development of our sales processes, systems and sales capability

• Helping develop the capability of our internal sales team while playing a key role in building a high-performing sales team as Promo Brands continues to grow. 

About You

We're looking for someone who combines strong commercial capability with a genuine interest in people.

You'll be naturally curious, highly organised and genuinely interested in understanding your customers, their challenges and their goals. You know how to ask great questions, listen carefully, and uncover opportunities that others may miss.

You'll likely bring:

• Proven success in B2B sales, retail product sales, key account management or sales leadership

• Experience managing larger customer relationships and multiple stakeholders

• Strong planning, organisation and follow-through

• A structured approach to sales, account management and pipeline development

• Exceptional listening skills and a consultative sales style

• The ability to work autonomously and take ownership of outcomes

• Strong CRM discipline and pipeline management capability

• Confidence using spreadsheets, reporting tools and business systems

• Comfort adopting new technology, AI tools and productivity platforms

• Strong commercial judgement and analytical thinking

• Curiosity, resilience and a growth mindset

• A collaborative approach and the ability to build strong internal and external relationships

Just as importantly, you're someone who is easy to work with, open to new ideas, and enjoys being part of a team. We believe the best salespeople build trust both inside and outside the business.

Why Promo Brands?

• Join an established Australian business with more than 20 years of success

• Be part of an organisation that believes in investing in the business and its people, with a long-term outlook and strong foundations for future growth

• Work directly alongside a leadership team that values initiative, ideas and fresh thinking

• Enjoy a high level of autonomy and influence

• Help shape the future direction of sales within the business

• Be part of a supportive and collaborative team culture where people genuinely enjoy working together

• Play a key role in building a high-performing sales team as the business grows

• Help transform strong existing customer relationships into long-term growth opportunities

• Make a genuine impact and see the results of your work

What's on Offer?

• Competitive base salary plus performance-based commission structure

• Mileage reimbursement for customer travel

• Interstate travel opportunities, including trade shows and customer visits

• A role with genuine scope to make an impact and grow

• A supportive and collaborative team culture where people genuinely enjoy working together, are encouraged to grow, and are invested in for the long term. 

• Long-term career development opportunities within a growing business

Interested?

If you're looking for an opportunity to combine relationship management, consultative selling, strategic sales and leadership within a well-established Australian business, we'd love to hear from you.

Please apply with your CV and a brief cover letter outlining your experience and what interests you about the opportunity.

Applicants must have full working rights in Australia. Sponsorship is not available for this position.