Based in Werribee, Altona, Sunshine or Footscray, this is your opportunity to join MEGT’s Employment Services division and play a pivotal frontline role delivering the Workforce Australia contract, making a genuine difference in your local community.

You’ll join a supportive, high-performing team that lives MEGT’s Purpose and Values every day. You’ll support people facing barriers to employment to build work readiness and secure sustainable training or job outcomes.

This is a dynamic, KPI-driven role where you’ll support participants across the full employment pathway – from job readiness and tailored interventions, through employer engagement and reverse marketing, to in-work support and retention.

Key Responsibilities:

• Manage a caseload of participants and build strong, professional relationships.
• Conduct assessments and develop tailored individual Job Plans.
• Identify barriers, goals, and career preferences using assessment tools.
• Deliver 1:1 coaching, group workshops, digital literacy programs, work experience, and referrals to specialist providers (psychological, medical, housing, drug & alcohol, etc.)
• Source vacancies through cold-calling, reverse marketing and employment engagement.
• Engage employers during recruitment, onboarding and retention activities
• Provide post-placement and in-work support to participants and employers.
• Monitor attendance and mutual obligations, undertaking compliance actions where required.
• Maintain accurate, compliant records in ESS Web and meet contractual KPIs.

About you

You will be a resilient, organised and personable self-starter with the ability to balance empathy and accountability, along with:

• Strong customer service skills, ideally face-to-face
• Confidence conducting professional, and sometimes challenging conversations
• Administration and compliance experience within a regulated environment
• Experience working to KPIs and performance targets
• High digital literacy, data entry accuracy and documentation
• Ability to manage competing priorities and work autonomously
• Experience engaging with diverse or vulnerable cohorts
• Employment Services, Case Management or similar experience (highly regarded)
A current driver’s license and the ability to travel