ABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you’re joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go‑getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE
Earn a competitive base salary plus super plus uncapped OTE with accelerator bonuses for smashing your targets as a Novated Leasing Sales Consultant, where you’ll convert high‑intent employee enquiries into approved and funded novated leases while owning the customer journey end‑to‑end. This journey is from first contact and discovery through to credit approval and handover to Activations. This is a high-impact role in a fast‑paced, high‑volume inbound environment where your ability to build rapport, close confidently and deliver a seamless, compliant customer experience will directly drive commercial success. Perfect for someone who thrives in a target‑driven sales environment. This opportunity suits candidates with experience selling within Digital, Insurance, Finance (including mortgage or car/asset finance), Utilities or Contact Centre environments who are hungry to earn, exceed targets and be rewarded for performance.

ESSENTIAL DUTIES

• Manage inbound novated leasing enquiries generated via web forms, employer programs and referrals.

• Conduct structured discovery conversations to understand customer needs, vehicle preferences, budget, kilometres and salary packaging requirements.

• Prepare, present and clearly explain compliant novated lease quotes in a customer‑friendly manner.

• Guide customers confidently through credit approval, documentation and next steps.

• Maintain accurate and up‑to‑date CRM records, including activities, notes, pipeline stages and forecasting inputs.

• Communicate proactively with customers to progress enquiries and provide regular updates throughout the sales process.

• Own the customer journey end‑to‑end, ensuring timely follow‑up and a seamless experience.

• Consistently achieve individual sales, conversion and service KPIs in a high‑volume inbound environment.

• Collaborate closely with Credit, Activations, Operations and dealer partners to progress approvals through to delivery.

OTHER DUTIES

• Manage multiple customer enquiries concurrently while maintaining service quality.

• Adapt to changing priorities in a fast‑paced environment.

KNOWLEDGE & COMPETENCIES

Essential

• Clear, confident communicator who adapts style to suit different customers and situations.

• Strong ability to understand customer needs, read reactions and adjust approach accordingly.

• Highly customer‑focused, building trust and placing the customer at the centre of every interaction.

• Strong attention to detail with a focus on accuracy and compliance.

• Ability to manage and prioritise multiple tasks simultaneously in a high‑volume environment.

• Demonstrates sound time management and the ability to meet commitments.

• Resilient and solutions‑focused with the ability to problem‑solve from a customer perspective.

• Structured and process‑oriented approach to managing enquiries, documentation and next steps.

Other

• Proficiency in Microsoft Office applications including Outlook, Word, Excel and PowerPoint.

• Ability to produce clear, well‑structured written communication and documentation. 

EDUCATION & EXPERIENCE

Essential

• Experience in a sales, customer service or customer advisory role.

• Experience engaging customers via phone and email in a professional, fast‑paced environment.

• Ability to follow structured processes and manage multiple customer enquiries concurrently.

Other

• Experience within fleet, novated leasing, automotive or financial services.

• Tertiary qualifications in business, finance, commerce or a related discipline (or equivalent practical experience).

FOR YOU

We offer industry‑leading Custom Perks, including:

• Annual performance bonus

• Take 5 program - potential to earn an extra week of annual leave

• Collaborative hybrid work environment - 3 days in office

• Gender‑neutral parental leave - 12 weeks paid entitlement

• Company‑funded social events

• Dress for your day policy

• Employee discounts

• Intersection - our Diversity Network

• Cultural Leave swap

• Access to our digital learning platform, Degreed

• Reward and recognition programs

• Volunteer and community engagement opportunities

• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills and experiences. We encourage applications from all backgrounds, communities and industries.

NEXT STEPS

Should you progress to the next stage, Spark Hire will contact you via email with instructions to complete a one‑way video interview.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply unless they meet every single requirement. If you’re excited about this role and aligned with our values, we encourage you to apply — even if your experience doesn’t perfectly match every point.

If you have a disability and require adjustments (alternate formats, interview arrangements, accessibility support), please contact our recruitment team at car••••@customfleet.com.au or call 18•• ••• 681, and our Customer Service Team will arrange a return call from Talent.

UNLAWFUL CONDUCT COMMITMENT

Custom Fleet is dedicated to maintaining a culture of respect with zero tolerance for discrimination, harassment or victimisation. We uphold the highest standards of ethical behaviour and compliance with all relevant laws.